FAQ


Is there a functional difference between the trial and the registered version?

No, trial version offers exactly the same functionality as registered version. Please try before you buy, to make sure your hardware is compatible with BurnAware.


I purchased the software and did not receive my license key, what should I do?

Most often this is due to spam filters or anti-virus programs. It is rare that an anti-virus program will block your license key, but some systems have blocked our emails as "junk" email. In this case you will need to contact us with an alternate email address.


When will I receive my product?

As soon as your payment is received, your license key is sent to you by email immediately. You can download the latest trial version from the download section and use your license key to unlock it.


What is your upgrade policy?

Each license allows one year of free upgrades beginning from the date of purchase. After this year, you should contact us to receive a special upgrade offer, or continue to use the last working version. The version does not expire after one year.


Where does BurnAware store its settings?

The settings are stored in the INI file placed in the Application Data directory (e.g., D:\Documents and Settings\USER_NAME\Application Data\burnaware.ini).


Where can I download previous versions?

Click here to visit downloads archive.


How do I finalize the disc after recording?

Insert the disc, launch the Data Disc compilation, click YES to import the previous session, check the finalize disc option and burn the disc.


My DVD player cannot play a DVD-Video created with BurnAware, what can I do?

Some DVD players are unable to play RW discs; in this case using +R or -R may help. Please note that BurnAware is NOT DVD conversion software, so video files will be recorded in DVD-Video mode but not converted. If your recorder doesn't support video files, the DVD won't be played.


How to uninstall BurnAware?

Please follow the instruction on this page.