Troubleshooting

If "No supported drive found" or "Unable to detect recorder" message appears, update AHCI drivers.

Intel Chipset:
Download AHCI drivers for Windows XP & Vista & 7

AMD Chipset:
Download AHCI drivers for Windows XP or Windows Vista & 7


FAQ

Before contacting us, please read the help file that comes with the product and the FAQ below. Your questions may have already been answered.

Explore the list of Frequently Asked Questions >>


Contact Form

Please use this form to ask a technical question or report a problem or bug. When describing your problem, please be as specific as possible. A detailed description of the problem will help us solve it much faster.


Name:*

E-mail:*

Product:*

Product version:*

Operating system:*

Subject:*

Message:*
(English only, please)

Verification code:*